Frequently Asked Questions
Here you will find answers to the most frequently asked questions. Can’t find the answer to your specific question? If this does not satisfy your curiosity, write to us on the chat in the lower left corner of the page or use the form.
A pleat (also known as a pleated blind) is a type of internal window covering that combines functionality and aesthetics. It is made of accordion-folded fabric, so it can be freely extended and retracted. Unlike traditional blinds or shutters, pleats can be adjusted both from the top and from the bottom. This allows you to adjust the amount of light entering the room according to your own preferences.
Our blinds come with a 24-month warranty starting from the purchase date. Please keep your invoice or order confirmation as it is a validation of warranty. The warranty includes coverage for material and manufacturing defects, along with shipping to the service centre, repair work, required materials, and return shipping to the customer. Please note that the warranty does not cover any on-site customer visits.
Placing an order on our website is very easy. You can use ready-made compilations from the “Shop” tab or using the configurator.
We make sure that the payment process is as simple and safe as possible. We accept online payments via the Klarna app, PayPal, Apple Pay, Google Pay, Przelewy24 and Blik.
Modification or cancellation of the order is only possible if the production process has not yet started. This is because your products will be made according to the parameters you provided.
Contact us to make changes to the order and confirm whether it is possible.
After placing the order, your custom-made pleated blinds will be delivered to the address you indicated in the order form within just 10 working days. Your order will be shipped from our factory in Poland directly to you or to the nearest collection point, according to the delivery address provided.
We will keep you updated with all the details necessary to track your package’s journey, including its individual stages – from the moment it leaves production in Poland, through its transfer to the courier company, to any possible delivery issues.
You can track your order immediately after it has been shipped on the UPS courier website.
We offer a practical measuring guide, including video instructions, which will guide you through the entire process. You will find them in the “Instructions” tab.
Our pleats are very easy to install and designed so that you can install them yourself. For installation, you will need basic tools: a tape measure, a pencil, a screwdriver and a drill – if the ordered products are mounted in an invasive system. In a non-invasive system, you will only need: a tape measure and a pencil.
If you do not have the time or desire, you can ask a friend, a specialist for help.
You will find more detailed instructional materials in the Instructions tab.
You will find all available color variations in the “Configurator” tab. This is the first step in compiling the pleats.
Fabrics from the Honeycomb collection are made from two layers of material, which provides better thermal and acoustic insulation.
Maintaining pleats, both honeycomb (composite) and standard, is quite simple and allows you to maintain their aesthetics and functionality for a long time. Due to their more advanced design, honeycomb pleats can be a bit more delicate, but thanks to their structure they are resistant to deformation and easier to clean, because the air in the cells protects the material from damage. Find out more here.
Our pleated blinds meet the DIN 4102 standards, which means that the fabrics are flame retardant. Flame retardant blinds are ideal for kitchens and children’s rooms, so you can stay safe and sound.
Our pleated blinds meet the DIN 4102 standards, which means that the fabrics are flame retardant. Flame retardant blinds are ideal for kitchens and children’s rooms, ensuring safety and peace of mind.
The lack of strings increases aesthetics and safety, especially in homes with children.
Functional for smaller spaces
Regular pleats block out 30% to 70% of light, depending on the color and thickness of the material. They are great for larger windows, e.g. in the kitchen where intimacy and better lighting are important. If you want to partially limit the amount of light coming through the window, this product will be the right choice.
Purpose
Kitchens
Small bathrooms
Light
Diffused light and intimacy
Moderate lighting for larger spaces
Honeycomb (composite) pleats usually block out 40% to 80% of light, depending on the material. Their cellular structure provides better insulation and light attenuation, but still allows some natural light to pass through, creating a pleasant, diffused lighting in the room.
Purpose
Living rooms and living rooms
Offices and work spaces
Light
Total blackout
Honeycomb pleats with the Black Out function block out 95% to 100% of light, offering better thermal and acoustic insulation. The special light-blocking coating creates a barrier against sunlight and a great thermal cushion. This product saves energy.
Purpose
Bedrooms
Multimedia spaces
Photographic darkrooms
Offices and remote work
Complete blackout
Honeycomb pleats with the Black Out function block out 95% to 100% of light, offering better thermal and acoustic insulation. A special light-blocking coating creates a barrier against sunlight and a great thermal cushion. This product saves energy.
Which blinds are best for the bathroom and the bathroom?
Standard pleats will be functional for smaller spaces.
Regular pleats block out 30% to 70% of light, depending on the color and thickness of the material. They are great for larger windows, e.g. in the kitchen, where intimacy and better lighting are important. If you want to partially limit the amount of light coming through the window, this product will be the right choice.
Moderate lighting for larger spaces from HoneyComb
Honeycomb (composite) pleats usually block out 40% to 80% of light, depending on the material. Their cellular structure provides better insulation and light attenuation, but still allows some natural light to pass through, creating a pleasant, diffused lighting in the room.
If your question is not listed here but you would still like some help, feel free to get in touch with us. We are always happy to help and answer any questions regarding our products, their installation, and usage. You can find our contact information in the website footer, under the Customer Support.
