Terms & Conditions

General Provisions

  1. These Regulations define the general conditions, the manner of providing electronic services, and sales conducted via the Online Store nordiblinds.com. The store is operated by DIGITAL LEGAL Limited Liability Company based in Gdynia (registered office and delivery address: ul. Starowiejska 16/1, 81-356 Gdynia), entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court Gdańsk-North in Gdańsk, VIII Economic Department of the National Court Register, under the KRS number 0000804394, the company’s share capital: 6,000 PLN (paid in full), NIP: 5862348672, REGON: 384407244, hereinafter referred to as the Seller.
  2. Contact with the Seller is made through:
  3. These Regulations are continuously available on the website nordiblinds.com, in a way that allows its acquisition, reproduction, and recording of its content by printing or saving on a medium at any time.
  4. The Seller informs that the use of services provided electronically may be associated with a risk on the part of every Internet user related to the possibility of introducing harmful software into the teleinformatic system of the Ordering Party and obtaining and modifying his data by unauthorized persons. To avoid the risk of the occurrence of the above-mentioned threats, the Ordering Party should use appropriate technical means that minimize their occurrence, in particular, antivirus programs and a firewall.

Definitions

Terms used in the Regulations mean:

  1. Working days – these are days from Monday to Friday, excluding statutory holidays;
  2. Ordering Party – a natural person who has full legal capacity, a natural person conducting business activity, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places an Order within the Online Store or uses other Services available in the Online Store;
  3. Civil Code – Act of April 23, 1964 (Journal of Laws of 2017, item 459 with later changes);
  4. Dropshipping – a service commissioned by the Ordering Party and provided by the Supplier, consisting of direct delivery to the End Customer of goods from the commercial offer purchased by the Ordering Party from the Supplier;
  5. Account – the part of the Online Store assigned to a given Ordering Party, through which the Ordering Party can perform specific actions within the Online Store;
  6. Regulations – this document;
  7. Goods – a product presented in the Online Store, the description of which is available next to each of the presented products;
  8. Sales Agreement – Sales Agreement of Goods within the meaning of the Civil Code concluded between the Seller and the Ordering Party;
  9. Services – services provided by the Seller to the Ordering Party electronically within the meaning of the provisions of the Act of July 18, 2002, on providing services by electronic means (Journal of Laws of 2017, item 1219 with later changes);
  10. Act on the rights of the Ordering Party – Act of May 30, 2014, on the rights of the consumer (Journal of Laws 2014 No 827);
  11. Act on the provision of services by electronic means – Act of July 18, 2002, on providing services by electronic means (Journal of Laws of 2017, item 1219 with later changes);
  12. Order – a declaration of intent of the Ordering Party aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and number of the Goods.

Rules for using the Online Store

  1. Using the Online Store is possible provided that the teleinformatic system used by the Ordering Party meets the following minimum technical requirements:
    1. a computer or mobile device with Internet access,
    2. access to electronic mail,
    3. Internet browser Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer,
    4. enabling Cookies and Javascript in the web browser.
  2. Using the Online Store means any activity of the Ordering Party that leads to him getting acquainted with the content contained in the Store.
  3. The Ordering Party is obliged in particular to:
    1. not deliver and not transmit content prohibited by law, e.g., content promoting violence, defamatory, or violating personal rights and other rights of third parties,
    2. use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
    3. not undertake actions such as: sending or placing unsolicited commercial information (spam) within the Online Store,
    4. use the Online Store in a way that is not burdensome for other Ordering Parties and the Seller,
    5. use all content posted within the Online Store only for personal use,
    6. use the Online Store in a way consistent with the provisions of the law in force on the territory of the Republic of Poland, the provisions of the Regulations, and with the general principles of using the Internet.

Services

  1. The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
  2. The service of running an Account in the Online Store is available after registration. Registration is done by filling in and accepting the registration form, made available on one of the Online Store pages. The contract for the provision of the service consisting in running an Account in the Online Store is concluded for an indefinite period and is terminated at the moment of sending a request by the Ordering Party to delete the Account.
  3. The Ordering Party has the possibility to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Ordering Party (Newsletter service). For this purpose, a correct e-mail address should be provided or the appropriate field in the registration form or Order form should be activated. The Ordering Party may withdraw consent to sending commercial information at any time. The contract for the provision of the Newsletter service is concluded for an indefinite period and is terminated at the moment of sending a request by the Ordering Party to delete his email address from the Newsletter subscription or unsubscribing using the link found in the content of the message sent as part of the Newsletter service.
  4. The Ordering Party has the possibility of sending messages to the Seller using the contact form. The contract for the provision of a service consisting in making an interactive form available enabling the Ordering Party to contact the Seller is concluded for a definite period and is terminated at the moment of providing the response by the Seller.
  5. The Seller has the right to organize occasional contests and promotions, the terms of which will be provided each time on the Store’s websites. Promotions in the Online Store are not combined, unless the Regulations of a given promotion provide otherwise.
  6. In the event of a violation of the provisions of these Regulations by the Ordering Party, the Seller, after a prior ineffective request to cease or remove the violations, with an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.

Procedure for the Conclusion of the Sales Agreement

  1. The conclusion of the sales agreement is made by placing an Order by the Ordering Party via the website nordiblinds.com
  2. The agreement is concluded at the moment of sending the completed order form to the Seller.
  3. The Ordering Party has the possibility to conclude the agreement both after prior creation of a user account on the Seller’s website and without creating an account.
  4. The Ordering Party receives confirmation of the order content to the email address indicated in the order. All correspondence related to the placed order will be directed to the Ordering Party’s email address indicated in the order form.
  5. In case the order content confirmation sent to the Ordering Party’s email address differs from the order content placed via the website, the Ordering Party is obliged to immediately inform the Seller about it.
  6. After concluding the Sales Agreement, the Seller confirms the terms of the agreement to the Ordering Party by sending them to the Ordering Party’s email address.
  7. The Sales Agreement is concluded in English with content consistent with the Regulations.

Delivery

  1. Delivery of Goods is limited to the territory of Denmark and Sweden and is carried out to the address indicated by the Ordering Party during the placing of the Order.
  2. The Ordering Party may choose the following forms of delivery of the ordered Goods:
    1. via courier company UPS [delivery time up to 10 working days],
  3. The Seller informs the Ordering Party on the Store’s website in the delivery methods about the number of Working Days needed to complete the Order and its delivery, and about the amount of fees for the delivery of the Goods.
  4. The delivery time and execution of the Order is counted in Working Days.
  5. If the Goods covered by the Order have different execution periods, the longest period among those provided applies to the entire Order.
  6. Shipment of the goods takes place at the moment of recording the payment made by the Ordering Party to the Seller.
  7. Goods will be delivered to the Ordering Party’s delivery address in packaging suitable for the assortment properties and corresponding to the conditions of transport and reception, and in a way that secures them against damage or destruction during transport. Goods will be equipped with information and markings in Polish required by legal provisions, including European Union law, and will meet other requirements specified by law. The Seller is responsible for damages, destruction, or loss of goods resulting from improper packaging or marking.
  8. Shipment of goods is carried out via carriers with whom the Seller has signed a cooperation agreement. The type and nature of the transport service should be selected from those provided on the Seller’s online service page.
  9. The risk of loss or damage to the goods and ownership of the goods is transferred to the Ordering Party at the moment of handing over the goods to the carrier for the purpose of delivering the goods to the Ordering Party. The moment of transferring the ownership of the goods to the Ordering Party is considered to be the moment when the goods are issued to the Ordering Party, with the shipping document confirming the issue of the goods being the waybill.

Prices and Payment Methods

  1. Prices provided by the Seller are gross prices.
  2. The prices of Goods are provided in the following currencies:
    1. Danish krone (DKK),
    2. Euro (EUR)
      and include all components, including VAT.
  3. The Ordering Party may choose the following payment methods:
    1. electronic payment in the Klarna system

Right to Withdraw from the Agreement

  1. The customer may not return items produced on individual order and manufactured to size. The provisions of the law apply in accordance with the Law of May 30, 2014 on Consumer Rights Art. 38. point 3. Non-refundable goods manufactured or imported on the customer’s order are not eligible for return.

Complaints Regarding Non-Compliance of Goods with the Agreement

  1. The Seller undertakes to deliver Goods compliant with the agreement. A product compliant with the agreement is considered to be a product suitable for the purposes for which goods of this type are usually used, taking into account the applicable legal provisions, technical standards, or good practices.
  2. Complaints resulting from the violation of the Ordering Party’s rights guaranteed by law or based on these Regulations should be directed to the email address: [email protected] or using the contact form.
  3. In the complaint, the Ordering Party should provide their first and last name, address for correspondence, the type and description of the problem that occurred.
  4. The complaint should contain the reason for the complaint and the Ordering Party’s request regarding the repair, exchange of goods, reduction of the price, or withdrawal from the agreement.
  5. The Seller considers the complaint within 14 days from the day of its receipt. In the event of not providing the Ordering Party who is a consumer with a response within this period, the complaint is considered to be recognized in full (silent recognition of the complaint).
  6. The Seller is liable for the non-compliance of the goods with the agreement existing at the time of its delivery and revealed within two years from that moment, based on the provisions of the Act of May 30, 2014, on the rights of the consumer.
  7. If the goods are non-compliant with the agreement, the consumer may request their repair or exchange.
  8. The Seller may make an exchange when the consumer requests a repair, or the Seller may make a repair when the consumer requests an exchange if bringing the goods into compliance with the agreement in the way chosen by the consumer is impossible or would require excessive costs for the entrepreneur. If repair and exchange are impossible or would require excessive costs for the Seller, he may refuse to bring the goods into compliance with the agreement.
  9. If the goods are non-compliant with the agreement, the consumer may submit a statement about the reduction of the price or withdrawal from the agreement when:
    1. The seller refused to bring the goods into conformity with the contract;
    2. The Seller failed to bring the goods into conformity with the contract within a reasonable time;
    3. the lack of conformity of the goods with the contract continues even though the Seller has tried to bring the goods into conformity with the contract;
    4. the lack of conformity of the goods with the contract is so significant that it justifies a reduction in price or withdrawal from the contract without first calling on the Seller to remove the defects
    5. it is clear from the trader’s statement or circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the consumer.
  10. Detailed information on the consumer’s ability to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available on the websites of district consumer ombudsmen, Provincial Inspectorates of Trade Inspection and on the website of the Competition and Consumer Protection Office at https://prawakonsumenta.uokik.gov.pl/reklamacje/rekojmia/.

Guarantees

  1. Goods may have a warranty of the manufacturer, Seller or exporter.
  2. In the case of Goods covered by a guarantee, information on the existence and content of the guarantee, as well as the period for which it is granted, is each time presented in the description of the Goods on the web pages of the Store.

Out-of-court methods of settling complaints and pursuing claims

  1. The Purchaser shall have, among other things, the following possibilities to use out-of-court ways to resolve complaints and assert claims:
    1. is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection to resolve a dispute arising from the concluded Sales Agreement;
    2. is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Purchaser and the Seller;
    3. may obtain free assistance in resolving a dispute between the Orderer and the Vendor, also using the free assistance of the district (city) ombudsman of the Orderer or a social organization whose statutory tasks include the protection of the Orderer).
    4. submit your complaint through the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/

Information on the processing of personal data

  1. The administrator of the personal data provided by the Ordering Party while using the Store is the Seller. Detailed information about the processing of personal data by the Seller – including other purposes and grounds for data processing, as well as recipients of data – can be found in the Privacy Policy available at the Store – due to the principle of transparency, contained in the General Regulation of the European Parliament and of the Council (EU) on data protection – “RODO”;
  2. The purpose of processing of the Orderer’s data provided by the Orderer in connection with purchases in the Store is to fulfill orders. The basis for the processing of personal data in this case is: the contract of sale or actions taken at the request of the Orderer aimed at its conclusion (Article 6(1)(b) RODO), the legal obligation of the Seller related to accounting (Article 6(1)(c)) and the legitimate interest of the Seller, consisting in the processing of data in order to establish, assert or defend possible claims (Article 6(1)(f) RODO).

Final provisions

  1. The content of the Terms and Conditions is available at nordiblinds.com
  2. Any disputes arising from the contract of sale concluded between the Seller and the Buyer shall be settled by the Court having jurisdiction over the Seller’s registered office.
  3. In matters not regulated in these Regulations, the relevant provisions of the Civil Code Act shall apply.