Frequently Asked Questions

Question 1

What are pleated blinds?

Accepted Answer

A pleat (also known as a pleated blind) is a type of internal window covering that combines functionality and aesthetics. It is made of accordion-folded fabric, so it can be freely extended and retracted. Unlike traditional blinds or shutters, pleats can be adjusted both from the top and from the bottom. This allows you to adjust the amount of light entering the room according to your own preferences.

Question 2

How long is the warranty and what does it cover?

Accepted Answer

Our blinds come with a 24-month warranty starting from the purchase date. Please keep your invoice or order confirmation as it is a validation of warranty. The warranty includes coverage for material and manufacturing defects, along with shipping to the service centre, repair work, required materials, and return shipping to the customer. Please note that the warranty does not cover any on-site customer visits.

Question 3

How do I place an order?

Accepted Answer

Placing an order on our website is very easy. You can use ready-made compilations from the “ Shop ” tab or using the configurator .

Question 4

What payment methods can I use?

Accepted Answer

We make sure that the payment process is as simple and safe as possible. We accept online payments via the Klarna app, PayPal, Apple Pay, Google Pay, Przelewy24 and Blik.

Question 5

What wshould I do if I want to change or cancel my order?

Accepted Answer

Modification or cancellation of the order is only possible if the production process has not yet started. This is because your products will be made according to the parameters you provided.
Contact us to make changes to the order and confirm whether it is possible.

Question 6

When will my order arrive?

Accepted Answer

After placing the order, your custom-made pleated blinds will be delivered to the address you indicated in the order form within just 10 working days. Your order will be shipped from our factory in Poland directly to you or to the nearest collection point, according to the delivery address provided.
We will keep you updated with all the details necessary to track your package’s journey, including its individual stages – from the moment it leaves production in Poland, through its transfer to the courier company, to any possible delivery issues.

You can track your order immediately after it has been shipped on the UPS courier website.

Question 7

How do I measure my window?

Accepted Answer

We offer a practical measuring guide, including video instructions, which will guide you through the entire process. You will find them in the “ Instructions ” tab.

Question 8

Do I need special tools for installing pleats?

Accepted Answer

Our pleats are very easy to install and designed so that you can install them yourself. For installation, you will need basic tools: a tape measure, a pencil, a screwdriver and a drill – if the ordered products are mounted in an invasive system. In a non-invasive system, you will only need: a tape measure and a pencil.

If you do not have the time or desire, you can ask a friend, a specialist for help.

You will find more detailed instructional materials in the Instructions tab.

Question 9

How to clean pleated blinds?

Accepted Answer

Maintaining pleats, both honeycomb (composite) and standard, is quite simple and allows you to maintain their aesthetics and functionality for a long time. Due to their more advanced design, honeycomb pleats can be a bit more delicate, but thanks to their structure they are resistant to deformation and easier to clean, because the air in the cells protects the material from damage. Find out more here .

Question 10

What does it mean that your pleats are flame-retendant?

Accepted Answer

Selected fabrics used in our pleated blinds are flame-retardant and comply with the DIN 4102 standard. This means the material is designed to slow down the spread of fire and does not ignite easily, which increases safety in everyday use. Flame-retardant fabrics are especially recommended for spaces such as kitchens or children’s rooms, where additional fire safety can be particularly important.

Question 11

What is the difference between Standard, Honeycomb and Honeycomb Blackout pleated blinds?

Accepted Answer

Standard Pleated Blinds Feature a single-layer fabric construction. Depending on the selected fabric, they provide approximately 30–70% light reduction . A versatile solution for living rooms, kitchens, bathrooms and home offices. Honeycomb Pleated Blinds Made from a double-layer honeycomb fabric that creates insulating air pockets. They provide approximately 40–80% light reduction , while offering improved thermal and acoustic insulation compared to Standard fabrics. Honeycomb Blackout Pleated Blinds Also feature a double-layer honeycomb fabric , but with an additional blackout coating inside the fabric structure. They provide approximately 95–100% light reduction , making them the ideal choice for bedrooms, children's rooms and media spaces.

Question 12

Which pleated blinds are best for bedrooms?

Accepted Answer

Honeycomb Blackout provides the highest level of light blocking and additional thermal insulation, making it the best choice for bedrooms.

Question 13

Which pleated blinds are best for living rooms and home offices?

Accepted Answer

Honeycomb fabrics offer a balance between daylight, privacy and insulation, making them ideal for everyday living spaces.

Question 14

What is the COBEN system?

Accepted Answer

The COBEN system features a full-width aluminium handle integrated into the profile, providing improved stability, smoother operation and easier everyday use, especially on larger windows.

Question 15

Can pleated blinds be installed on patio doors and large windows?

Accepted Answer

Yes. Pleated blinds are an excellent solution for patio doors, floor-to-ceiling windows and large glazed areas. Thanks to their compact design and smooth operation, they provide effective light control and privacy without taking up additional space.

For larger windows, we recommend the COBEN system, which features a full-width aluminium handle integrated into the profile. This design improves stability, makes operation easier and ensures the fabric remains evenly tensioned, even on wider installations.

All pleated blinds are made to measure, allowing them to be tailored to a wide range of window and door sizes.

Question 16

Which Venetian Blinds should I choose – wood, bamboo, or aluminium?

Accepted Answer

Wood Venetian Blinds offer a natural look and timeless appeal. Bamboo blinds feature a subtle texture and a lighter, more contemporary style. Aluminium blinds are a practical, minimalist solution available in a wide range of colours.

Question 17

What is the difference between wood and bamboo Venetian Blinds?

Accepted Answer

Wood has a distinctive grain pattern and a classic appearance. Bamboo features a more uniform texture and a modern aesthetic. Both materials are natural, durable, and provide excellent light control.

Question 18

What is the difference between 25 mm and 50 mm slats?

Accepted Answer

25 mm slats have a lighter, more subtle appearance and are ideal for standard-sized windows. 50 mm slats create a bolder visual effect and are especially suited for larger windows and glazed areas.

Question 19

How are the Venetian Blinds installed?

Accepted Answer

25 mm blinds are mounted directly onto the window frame. 50 mm models are designed for wall or ceiling installation, making them an excellent choice for larger windows and patio doors.

Question 20

What makes XS 50 mm wood Venetian Blinds different?

Accepted Answer

XS 50 mm wood blinds feature slimmer slats than traditional 50 mm wooden blinds. They combine the elegant appearance of wide-slat blinds with a lighter, more contemporary look.

Question 21

What is the difference between a cord ladder and a tape ladder?

Accepted Answer

A cord ladder provides a clean, minimalist appearance. A 25 mm tape ladder adds a decorative element and gives the blinds a more distinctive and elegant look.

Question 22

Which Venetian Blinds are available with a tape ladder?

Accepted Answer

The 25 mm tape ladder is available exclusively with 50 mm models: 50 mm wood blinds 50 mm bamboo blinds XS 50 mm wood blinds All 25 mm blinds are supplied with a cord ladder only.

Question 23

Do Venetian Blinds provide privacy and light control?

Accepted Answer

Yes. The adjustable slats allow you to precisely control the amount and direction of incoming light while reducing visibility from outside.

Question 24

Can Venetian Blinds help reduce heat build-up indoors?

Accepted Answer

Yes. When closed, the slats help reduce the amount of direct sunlight entering the room, improving comfort during sunny days.

Question 25

How do I clean Venetian Blinds?

Accepted Answer

For regular maintenance, simply use a soft cloth or a blinds duster. Routine dust removal will help keep your blinds looking their best for years to come.

Question 26

Which mosquito net should I choose?

Accepted Answer

The right choice depends on the type of window or door you want to protect. Frame Mosquito Net is ideal for standard windows and is mounted directly onto the window frame without drilling. Roof Window Mosquito Net is designed specifically for roof windows. Pleated Mosquito Net is the perfect solution for large glazed areas and patio doors.

Question 27

What are the differences between the available mosquito net models?

Accepted Answer

Each model is designed for a specific application. Frame Mosquito Net for standard windows, drill-free installation, quick installation and removal. Roof Window Mosquito Net designed for roof windows, retractable mesh stored in a cassette, can be fully rolled up when not in use. Pleated Sliding Mosquito Net ideal for large windows and patio doors, smooth sliding operation, choice of operating side.

Question 28

Does the Frame Mosquito Net require drilling?

Accepted Answer

No. The Frame Mosquito Net is installed using dedicated mounting clips attached to the window frame. No drilling or permanent modifications to the window are required.

Question 29

Can I install the mosquito net myself?

Accepted Answer

Yes. All models are designed for straightforward installation. The Frame Mosquito Net is supplied as a DIY kit, while Ketra and Haru come with detailed installation instructions.

Question 30

Do mosquito nets protect against small insects?

Accepted Answer

Yes. The fine mesh effectively prevents mosquitoes, flies, gnats and many other small insects from entering your home.

Question 31

Is an anti-allergy mesh available?

Accepted Answer

Yes. The Frame Mosquito Net can be equipped with an optional anti-allergy mesh designed to help reduce the amount of airborne pollen entering your home. Tests confirm high filtration efficiency for common allergens: 100% of grass pollen, 99.7% of birch pollen, 93% of nettle pollen.

Question 32

Do mosquito nets reduce the amount of natural light?

Accepted Answer

Only slightly. The mesh is designed to provide effective insect protection while maintaining good visibility and allowing natural daylight to enter the room.

Question 33

Can the roof window mosquito net be fully retracted?

Accepted Answer

Yes. In the roof mosquito net system, the mesh retracts into an elegant cassette, remaining neatly hidden whenever it is not needed.

Question 34

Is the sliding mosquito net suitable for patio doors?

Accepted Answer

Yes. Door mosquito net is specifically designed for large glazed openings and patio doors. Its smooth sliding mechanism ensures convenient everyday use without the need to remove the mosquito net.

Question 35

How do I clean a mosquito net?

Accepted Answer

For regular maintenance, use a soft brush, a vacuum cleaner with a brush attachment, or a damp cloth. Routine cleaning helps maintain both the appearance and functionality of the mesh for years to come.

Question 36

Are mosquito nets suitable for rental properties?

Accepted Answer

Yes. The Frame Mosquito Net is installed without drilling or permanently modifying the window frame, making it an excellent choice for rented apartments and homes.